Chat Support Associate - Remote Work

Job Description: We are looking for a confident and passionate Chat Support Associate to join our team at Toppr. This is a remote work opportunity based in Kolkata, West Bengal. As part of our entry-level position, you will be responsible for providing online support to customers through chat. You will need to be innovative and have strong problem-solving skills to assist customers with their queries effectively.

Responsibilities: - Respond to customer queries promptly and efficiently through chat - Provide accurate information about our products and services - Troubleshoot technical issues and provide solutions - Collaborate with team members to improve customer support processes - Maintain a positive and professional attitude in all customer interactions

Requirements: - 1 year of experience in customer service or a related field - Confident and passionate attitude towards helping customers - Strong problem-solving skills and ability to think innovatively - Excellent communication skills, both written and verbal - Ability to work independently and as part of a team - Proficiency in using chat support tools and software

Benefits: - Dental insurance - Company-provided equipment for remote work - Travel opportunities for training and team-building events

Working Environment: At Toppr, we value giving back to the community through corporate social responsibility initiatives. As a Chat Support Associate, you will have the opportunity to participate in various community service activities to make a positive impact on society.

Equal Opportunity Statement: Toppr is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive work environment for all employees.

Deadline to apply: June 12, 2024

If you meet the requirements and are excited about the opportunity to join a dynamic team and contribute to our mission, we encourage you to apply for the Chat Support Associate position at Toppr.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.