Chat Support Manager - Remote Work

HealthifyMe is seeking a highly motivated and experienced Chat Support Manager to join our team on a part-time remote basis. As a Chat Support Manager, you will be responsible for overseeing a team of chat support agents, ensuring that they provide exceptional customer service and support to our users. This role requires a candidate with at least 6 years of experience in a customer service or support role, preferably within the health and wellness industry.

Responsibilities: - Manage and lead a team of chat support agents, including hiring, training, scheduling, and performance management - Monitor chat support interactions to ensure quality and accuracy - Develop and implement chat support best practices and protocols - Analyze chat support data and metrics to identify trends and opportunities for improvement - Collaborate with other departments to optimize the chat support process and enhance the user experience - Act as a point of escalation for complex or sensitive customer issues - Proactively identify and address potential issues and risks within the chat support team

Requirements: - 6+ years of experience in a customer service or support role - Previous experience managing a team of chat support agents - Excellent communication and interpersonal skills - Strong problem-solving and decision-making abilities - Independent and self-motivated with a proactive attitude - Ability to work effectively in a remote environment - Teamwork and collaboration skills - Creativity to devise innovative solutions to customer service challenges

Benefits: - Paid overtime - Dental insurance - Training and professional development opportunities

Working environment: - Uphold the highest standards of ethical conduct and integrity - Support a culture of respect, diversity, and inclusion

Equal opportunity statement: HealthifyMe is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We celebrate diversity and are dedicated to providing equal opportunities for all employees, regardless of gender, race, religion, age, or sexual orientation. We encourage individuals from all backgrounds to apply for this position.

Deadline to apply: 2024-05-01

If you meet the requirements for this role and are looking to take the next step in your career as a Chat Support Manager, we encourage you to apply today. Join our team at HealthifyMe and help us make a positive impact on the health and wellness of our users.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.