Client Relations Associate - Remote Work

Job Description:

Ola Cabs is seeking a motivated and detail-oriented Client Relations Associate to join our team on a part-time basis. This position offers the flexibility to work remotely from Kolkata, West Bengal, IN, making it an ideal opportunity for individuals looking for a work-from-home role.

Responsibilities: 1. Establish and maintain positive relationships with clients through excellent communication and customer service. 2. Respond to client inquiries and concerns in a timely and professional manner. 3. Work collaboratively with internal teams to address client needs and ensure satisfaction. 4. Assist in resolving client issues and escalations to ensure a high level of customer satisfaction. 5. Analyze client feedback and identify areas for improvement in services and products. 6. Maintain accurate and detailed records of client interactions and transactions. 7. Help develop and implement strategies to enhance client experience and retention.

Requirements: 1. No prior experience required - entry-level position. 2. Strong adaptability and resilience to work in a fast-paced and changing environment. 3. Excellent communication skills, both written and verbal. 4. Ability to analyze and interpret data to make informed decisions. 5. Proficiency in Microsoft Office suite and CRM software. 6. Bachelor's degree in Business Administration or related field preferred.

Personality Traits: - Adaptability: Ability to adjust to new situations and challenges. - Resilience: Capacity to bounce back from setbacks and maintain a positive attitude.

Soft Skills: - Adaptability: Ability to work effectively in a variety of situations and with various individuals. - Analysis: Strong analytical skills to interpret data and make informed decisions.

Benefits: - Visa sponsorship for eligible candidates. - Life insurance coverage. - Relocation allowance for those re-locating to Kolkata.

Working Environment: - We prioritize quality in all aspects of our work, products, and services, ensuring a positive experience for our clients and employees alike.

Equal Opportunity Statement: Ola Cabs is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Deadline to Apply: July 7, 2024

If you meet the qualifications and are interested in joining our team as a Client Relations Associate, we encourage you to apply before the deadline. We look forward to welcoming a dedicated and adaptable individual to contribute to our client relations team.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.