Client Relations Officer - Remote Work

Job Description:

FirstCry is seeking a passionate and energetic Client Relations Officer to work remotely in Mumbai, Maharashtra. As a Client Relations Officer, you will be responsible for building and maintaining positive relationships with our clients to ensure their satisfaction and loyalty. You will act as a liaison between the company and clients, addressing any issues or concerns they may have in a timely and professional manner.

Responsibilities: - Communicate with clients via phone, email, and other channels to address their inquiries and concerns - Build and maintain strong relationships with clients to ensure customer satisfaction and retention - Keep detailed records of client interactions and transactions - Collaborate with other departments to ensure client needs are met - Develop strategies to increase client engagement and satisfaction - Stay up-to-date on industry trends and competitor activities - Provide feedback to the management team on client needs and preferences

Requirements: - Bachelor's degree in Business Administration or a related field - Minimum of 3 years of experience in a customer service or client relations role - Strong communication and interpersonal skills - Ability to work independently and as part of a team - Strategic planning and problem-solving skills - Emotional intelligence to understand and empathize with clients - Proficiency in Microsoft Office suite - Ability to work remotely and manage time effectively

Benefits: - Retirement plan - Visa sponsorship - Employee discounts - Flexible working hours - Opportunities for career growth and advancement

Working Environment: At FirstCry, we value creativity and innovation. Our culture encourages employees to think outside the box and come up with new ideas and solutions. We believe in fostering a collaborative and supportive work environment where every team member is valued and respected.

Equal Opportunity Statement: FirstCry is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other characteristic protected by law. We are committed to creating a diverse and inclusive workplace where all employees feel welcome and valued.

Deadline to Apply: May 1, 2024

If you meet the requirements and are ready to join a dynamic team that values client relationships and innovation, apply now to become our Client Relations Officer at FirstCry!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.