Client Relations Specialist - Remote Work

Job Description:

As a Client Relations Specialist at MakeMyTrip, you will be responsible for maintaining and enhancing relationships with clients to ensure their satisfaction and loyalty. This is a remote work position based in Mumbai, Maharashtra, India, offering part-time hours at the Associate Level. We are looking for a candidate with at least 2 years of experience in a client-facing role who is independent, energetic, and possesses strong project management and strategic planning skills.

Responsibilities: - Serve as the main point of contact for clients, addressing their needs and concerns in a timely and efficient manner - Build and maintain strong relationships with clients through regular communication and follow-ups - Collaborate with internal teams to ensure client satisfaction and resolve any issues that may arise - Analyze client feedback and identify areas for improvement in our products and services - Proactively identify opportunities for upselling and cross-selling to existing clients - Stay up-to-date on industry trends and competitive landscape to better serve clients

Requirements: - Bachelor's degree in a related field - 2+ years of experience in client relations or a similar role - Strong communication and interpersonal skills - Ability to work independently and manage multiple projects simultaneously - Strong project management and strategic planning skills - Proficiency in MS Office and CRM software

Benefits: - Free food - Relocation allowance - Parental leave - Empowered working environment that encourages employees to take ownership and make impactful decisions

Equal Opportunity Statement: MakeMyTrip is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, marital status, or disability status. All qualified applicants will receive consideration for employment.

Deadline to apply: June 12, 2024

Join MakeMyTrip and make a difference in the travel industry with your client relations expertise!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.