Client Service Assistant - Remote Work

Job Description:

Blinkit, a leading e-commerce and tech company based in Kolkata, West Bengal, is seeking a Client Service Assistant to join our remote team on a part-time basis. As an Associate Level member of our Client Service team, the ideal candidate will have at least 2 years of experience in customer service and possess a high level of energy and dedication to providing exceptional support to our clients.

Responsibilities: 1. Respond to client inquiries via phone, email, and chat in a timely and professional manner. 2. Assist clients with order-related issues, product inquiries, and general account maintenance. 3. Coordinate with internal teams to ensure timely resolution of client issues and escalate complex cases as needed. 4. Maintain accurate and up-to-date client records in our CRM system. 5. Collaborate with the Client Service Manager to identify opportunities for process improvement and enhance the overall client experience. 6. Provide feedback and suggestions to improve our products and services based on client interactions.

Requirements: 1. 2+ years of experience in customer service or a related field. 2. Strong communication skills and the ability to empathize with clients. 3. Excellent problem-solving abilities and a knack for multitasking in a fast-paced environment. 4. Energetic and hardworking attitude with a willingness to go the extra mile for clients. 5. High emotional intelligence and adaptability to navigate challenging client interactions. 6. Proficiency in Microsoft Office and experience with CRM systems.

Benefits: - Retirement plan - Employee discounts - Vision insurance

Equal Opportunity Statement: Blinkit is an equal opportunity employer and is committed to creating a diverse and inclusive work environment. We celebrate diversity and are dedicated to providing equal opportunities for all employees, regardless of race, gender, age, religion, sexual orientation, or disability.

If you are passionate about client service and thrive in a remote work environment that fosters creativity and collaboration, we encourage you to apply for the Client Service Assistant position at Blinkit before the deadline of May 1, 2024. Join us in inspiring greatness and shaping the future of e-commerce.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.