Client Support Assistant - Remote Work

As a Client Support Assistant at Freshworks, your primary responsibility will be to provide exceptional customer service and support to our clients remotely. You will be the first point of contact for clients seeking assistance with our products and services, and will be responsible for addressing their inquiries, troubleshooting technical issues, and ensuring their overall satisfaction.

Responsibilities: - Responding to client inquiries via phone, email, and chat in a timely and professional manner - Troubleshooting technical issues and providing solutions to clients - Collaborating with the technical support team to escalate and resolve complex issues - Maintaining accurate records of client interactions and transactions - Identifying opportunities for upselling and cross-selling our products and services - Providing feedback to the product development team based on client interactions - Assisting with training new clients on how to use our products effectively

Requirements: - 4 years of experience in a similar client support role - Passionate about delivering exceptional customer service - Adaptable to changing priorities and client needs - Strong strategic planning and negotiation skills - Excellent communication and problem-solving abilities - Ability to work independently and as part of a team - Proficiency in using CRM software and other customer support tools

Benefits: - Employee discounts on company products - Disability insurance - Paid sick leave

Working environment: At Freshworks, we strive for a harmonious workplace where collaboration and respect prevail. We value diversity and inclusion, and foster a supportive and inclusive culture where all employees can thrive.

Deadline to apply: June 7, 2024

Equal opportunity statement: Freshworks is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, marital status, national origin, or any other factor protected by law. All qualified applicants will receive consideration for employment without regard to any of the above criteria.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.