Client Support Specialist - Remote Work

Job Description:

As a Client Support Specialist at Delhivery, you will be responsible for providing remote support to our clients located in various regions. You will be the first point of contact for clients seeking assistance with our services and products, ensuring that their needs are met in a timely and professional manner. This role requires a high level of customer service skills, problem-solving abilities, and a proactive approach to client support.

Responsibilities: 1. Serve as the primary point of contact for client inquiries and issues via phone, email, and chat. 2. Provide timely and accurate resolution to client requests, complaints, and technical issues. 3. Educate clients on our products and services to ensure they are maximizing their use of our offerings. 4. Collaborate with internal teams to escalate and resolve complex client issues. 5. Maintain accurate records of client interactions and transactions in our CRM system. 6. Proactively identify opportunities to improve processes and enhance the client experience. 7. Stay up-to-date on industry trends and best practices to better serve our clients. 8. Participate in training and development programs to enhance your skills and knowledge.

Requirements: 1. 2+ years of experience in a client support role. 2. Motivated and confident individual with a strong work ethic. 3. Excellent communication and interpersonal skills. 4. Ability to think innovatively and adapt to changing situations. 5. Emotional intelligence to effectively understand and address client needs. 6. Proficiency in Microsoft Office and CRM software. 7. Ability to work independently and as part of a team. 8. Bachelor's degree in a related field preferred.

Benefits: - Visa sponsorship for qualified candidates. - Dental insurance coverage. - Remote work flexibility to support work-life balance.

Working Environment: At Delhivery, we embrace a culture that challenges norms and encourages bold thinking. Our team is made up of diverse individuals who are passionate about delivering exceptional service to our clients. Join us in a dynamic and collaborative work environment where your contributions are valued and recognized.

Deadline to Apply: May 11, 2024

Equal Opportunity Statement: Delhivery is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.