Contact Center Assistant - Remote Work

Job Description:

Pine Labs is seeking a Contact Center Assistant to join our team on a part-time basis, working remotely from Mumbai, Maharashtra, IN. As an Associate level position, the ideal candidate will have at least 3 years of experience in a similar role. We are looking for someone who is independent, motivated, and possesses strong soft skills such as persuasion and critical thinking.

Responsibilities: - Handle inbound and outbound calls, emails, and chat messages from customers, providing outstanding customer service - Assist customers with inquiries, issues, and product support, striving to achieve high customer satisfaction levels - Collaborate with other team members to problem solve and ensure a seamless customer experience - Utilize various software systems to accurately document interactions and update customer records - Consistently meet or exceed performance metrics related to call quality, productivity, and customer satisfaction - Identify opportunities for process improvements and contribute to ongoing training and development programs

Requirements: - Minimum of 3 years of experience in a customer service or contact center role - Excellent communication skills, both written and verbal - Strong problem-solving abilities with a customer-focused mindset - Proficiency in using computer systems, software, and CRM tools - Ability to work independently and in a team environment - Proven track record of meeting or exceeding performance targets - Experience working remotely and managing time effectively - High school diploma or equivalent required, college degree preferred

Benefits: - Travel opportunities for training and team-building events - Relocation allowance for potential future full-time opportunities - Paid sick leave and other health benefits - Competitive compensation package

Working Environment: At Pine Labs, we value building strong relationships with colleagues, clients, and partners. As a Contact Center Assistant, you will have the opportunity to connect with various stakeholders and contribute to the overall success of the team. We foster a supportive and inclusive work environment where collaboration and communication are key to our success.

Deadline to apply: June 12, 2024

Equal Opportunity Statement: Pine Labs is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We celebrate diversity and are dedicated to providing equal employment opportunities to all individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status. We encourage all qualified candidates to apply.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.