Contact Center Assistant - Remote Work

Job Description:

Delhivery is seeking a Contact Center Assistant to join our team in a remote work role based in Delhi, IN. This part-time position at the Associate Level requires at least 2 years of experience. The ideal candidate will be hardworking and resilient, with strong analytical and project management skills.

Responsibilities: - Answering incoming calls and responding to customer inquiries in a professional manner - Managing and resolving customer complaints - Data entry and updating customer information in the system - Collaborating with other team members to ensure customer satisfaction - Providing support to contact center supervisors as needed

Requirements: - Minimum of 2 years of experience in a customer service role - Excellent communication skills, both verbal and written - Ability to multitask and prioritize tasks effectively - Proficiency in Microsoft Office suite - Strong analytical and problem-solving skills - Project management experience is a plus - Ability to work remotely and maintain focus without direct supervision

Benefits: - Joining Bonus - Gym membership - Dental insurance - Opportunities for career growth and development - Supportive and inclusive work environment that promotes work-life balance and employee well-being

Equal Opportunity Statement: Delhivery is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other characteristic protected by law. We encourage applicants from all backgrounds to apply.

Deadline to Apply: June 23, 2024

If you meet the requirements and are looking for a challenging and rewarding remote work opportunity, we encourage you to apply for the Contact Center Assistant position at Delhivery in Delhi, IN. Join our team and make a difference in the lives of our customers.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.