Contact Center Manager - Remote Work

Job Description:

Dream11 is seeking a Contact Center Manager to join our dynamic team on a part-time, remote basis. As the Contact Center Manager, you will be responsible for overseeing the day-to-day operations of our contact center located in Chennai, Tamil Nadu. This position offers an exciting opportunity for an experienced individual with at least 5 years of relevant experience.

Responsibilities: - Managing a team of contact center representatives to ensure exceptional customer service and satisfaction - Developing and implementing strategies to improve efficiency and productivity within the contact center - Tracking and analyzing performance metrics to identify areas for improvement - Providing ongoing training and development for contact center staff - Handling escalated customer inquiries and resolving issues in a timely manner - Collaborating with other departments to ensure seamless communication and coordination - Maintaining a positive and supportive working environment for contact center staff - Implementing and upholding company policies and procedures within the contact center

Requirements: - 5+ years of experience in contact center management or a related field - Proven track record of success in a leadership role - Resilient and dedicated personality traits - Strong people management skills - Excellent attention to detail - Proficient in Microsoft Office Suite and CRM software - Excellent communication and interpersonal skills - Ability to work independently and as part of a team - Bachelor's degree in a related field (preferred)

Benefits: - Training & professional development opportunities - Visa sponsorship for eligible candidates - Profit sharing opportunities - Part-time remote work schedule - A creative and motivating work environment that inspires greatness

Equal Opportunity Statement: Dream11 is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Deadline to Apply: June 7, 2024

If you are a passionate and experienced individual looking for a rewarding opportunity in contact center management, we encourage you to apply to join our team at Dream11.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.