Contact Center Specialist - Remote Work

Job Description: Apple India is seeking a Contact Center Specialist to join our team on a part-time basis to work remotely from Kolkata, West Bengal, IN. As an Entry Level Contact Center Specialist, you will be responsible for providing exceptional customer service and support to Apple customers via phone, email, and chat. This position requires individuals who are independent, passionate, innovative, and have strong critical thinking skills.

Responsibilities: - Handle inbound and outbound customer inquiries in a professional and timely manner - Provide accurate information and troubleshooting support for Apple products and services - Follow company policies and procedures to ensure customer satisfaction and retention - Document all customer interactions and feedback in the CRM system - Escalate complex issues to the appropriate department or supervisor as needed - Continuously improve knowledge of Apple products and services through training and professional development opportunities

Requirements: - No prior experience required, but a willingness to learn and grow in a fast-paced environment - Excellent communication skills and ability to empathize with customers - Strong problem-solving and decision-making abilities - Ability to work independently and as part of a virtual team - Must have a passion for technology and desire to provide outstanding customer service - Must be located in Kolkata, West Bengal, IN and have a reliable internet connection - High school diploma or equivalent required

Benefits: - Paid Time Off (PTO) - Free food - Training & professional development opportunities - Opportunities for career growth within the company

Equal Opportunity Statement: Apple India is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Working Environment: At Apple India, you will flourish in a culture that embraces change and responds resiliently. Our team values creativity, collaboration, and continuous improvement. Join us in providing exceptional customer service and shaping the future of technology. Apply by the deadline of July 3, 2024.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.