Customer Care Associate - Remote Work

Job Description:

Indian Oil Corporation is seeking a part-time Customer Care Associate to join our team in Mumbai, Maharashtra. As a Customer Care Associate, you will be responsible for providing exceptional customer service to our clients remotely. This is a great opportunity for individuals who are dedicated and hardworking, with a passion for delivering excellent service to customers.

Responsibilities: 1. Respond to customer inquiries via phone, email, and online chat in a professional and timely manner. 2. Assist customers with product information, order processing, and issue resolution. 3. Maintain a high level of customer satisfaction by ensuring all inquiries are resolved efficiently and effectively. 4. Collaborate with other team members to address customer needs and concerns. 5. Keep accurate records of customer interactions and transactions. 6. Identify opportunities for improvements in customer service processes and procedures. 7. Provide feedback to management on customer trends and issues.

Requirements: 1. At least 2 years of experience in customer service or a related field. 2. Excellent communication skills, both verbal and written. 3. Strong problem-solving skills and ability to make decisions independently. 4. Ability to work remotely and effectively manage time. 5. Proficiency in Microsoft Office and CRM software. 6. Innovation and creativity in finding solutions to customer issues. 7. Ability to work in a fast-paced environment and adapt to changing priorities.

Benefits: - Profit sharing opportunities - Vision insurance - Life insurance - Recognition and rewards based on performance and merit

Equal Opportunity Statement: Indian Oil Corporation is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, national origin, age, or disability. We are committed to creating a diverse and inclusive work environment where all employees are valued and respected. All qualified applicants will receive consideration for employment without regard to any characteristic protected by applicable laws.

Deadline to apply: 2024-05-02

If you meet the requirements and are ready to excel in a remote customer care role, we encourage you to apply for this position with Indian Oil Corporation. Join our team and make a difference in customer service excellence.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.