Customer Care Associate - Remote Work

Job Description:

As a Customer Care Associate at Ather Energy, you will be responsible for providing exceptional customer service to our clients remotely from your location in Kolkata, West Bengal, India. Your primary role will be to address customer inquiries and concerns through various communication channels, such as phone, email, and live chat. You will also be required to assist customers with product troubleshooting, order processing, and resolving any issues they may have in a timely and professional manner.

Responsibilities: 1. Handle incoming customer inquiries and resolve issues in a timely and efficient manner. 2. Provide product information and technical support to customers as needed. 3. Process customer orders, returns, and exchanges accurately. 4. Maintain a high level of customer satisfaction by addressing customer feedback and concerns effectively. 5. Collaborate with other team members to ensure a seamless customer experience. 6. Use decision-making skills to address complex customer issues and escalate when necessary. 7. Conduct research to resolve customer inquiries and provide accurate information.

Requirements: 1. Minimum of 2 years of experience in customer service or a related field. 2. Motivated and resourceful individual who can work independently in a remote environment. 3. Strong decision-making skills and ability to think critically. 4. Excellent research skills to gather information and resolve customer inquiries. 5. Exceptional communication and interpersonal skills. 6. Ability to multitask and prioritize workload effectively. 7. Proficiency in using customer service software and tools. 8. Bachelor's degree in Business Administration or a related field preferred.

Benefits: 1. Joining Bonus for successful candidates. 2. Remote work flexibility to work from the comfort of your own home. 3. Free accommodation provided for selected candidates. 4. Opportunity to work in a supportive and innovative environment. 5. Competitive compensation and benefits package.

Equal Opportunity Statement: Ather Energy is an equal opportunity employer and is committed to creating a diverse and inclusive work environment for all employees. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, or disability status. All qualified applicants will receive consideration for employment without regard to any of these characteristics.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.