Customer Care Manager - Remote Work

HealthifyMe, a leading health and fitness technology company, is seeking a Customer Care Manager to join our team on a part-time, remote basis. As a Customer Care Manager, you will be responsible for managing the customer care team and ensuring exceptional customer service is provided to clients.

Responsibilities: 1. Lead and manage a team of customer care representatives, providing guidance, support, and training as needed. 2. Develop and implement customer care strategies to improve overall customer satisfaction and retention. 3. Monitor customer interactions and provide feedback to team members for continuous improvement. 4. Handle escalated customer inquiries and ensure timely resolution. 5. Analyze customer feedback and data to identify trends and make recommendations for process improvements. 6. Collaborate with other departments, such as product development and marketing, to ensure a seamless customer experience. 7. Maintain accurate records of customer interactions and transactions.

Requirements: 1. Minimum of 6 years of experience in customer service or a related field. 2. Strong people management skills with the ability to motivate and lead a team. 3. Excellent communication and interpersonal skills. 4. Proven ability to analyze data and make data-driven decisions. 5. Independent and energetic personality traits. 6. Experience with remote work and managing virtual teams is a plus.

Benefits: 1. Relocation allowance for eligible candidates. 2. Life insurance coverage. 3. Joining bonus for successful candidates. 4. Opportunity to work in a creative and innovative environment that encourages personal growth and development.

Equal Opportunity Statement: HealthifyMe is an equal opportunity employer and does not discriminate based on race, color, religion, sex, national origin, age, disability, or any other protected status. We welcome all qualified applicants to apply for this position.

If you are passionate about customer service, have a track record of success in managing customer care teams, and thrive in a remote work environment, we encourage you to apply for the Customer Care Manager position at HealthifyMe. The deadline to apply is June 1, 2024.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.