Customer Care Representative - Remote Work

Job Description:

Unacademy is seeking a motivated and experienced Customer Care Representative to join our remote team based in Delhi, India. As a Customer Care Representative, you will be responsible for providing exceptional customer service to our clients through various communication channels. This is a part-time position at the Associate Level, requiring at least 2 years of experience in a similar role.

Responsibilities: - Handle customer inquiries and concerns through phone, email, and chat - Assist customers with account management, product inquiries, and technical support - Resolve customer complaints in a timely and professional manner - Utilize CRM software to track customer interactions and provide accurate information - Collaborate with other team members to ensure customer satisfaction and retention - Conduct research and gather information to better assist customers with their needs - Maintain a positive and professional attitude when interacting with customers

Requirements: - 2 years of experience in customer service or a related field - Excellent communication skills, both written and verbal - Strong problem-solving abilities and attention to detail - Ability to work independently and as part of a team - Resilient and energetic personality traits - Proficiency in using CRM software and other customer service tools - Ability to prioritize tasks and work efficiently in a remote environment - Soft skills in teamwork and research are highly valued

Benefits: - Life insurance coverage - Parental leave for eligible employees - Company-provided equipment for remote work

Working Environment: At Unacademy, we prioritize quality in all aspects of our work, products, and services. We believe in fostering a supportive and collaborative environment where all team members can thrive and excel in their roles.

Deadline to Apply: The deadline to apply for the Customer Care Representative position is May 6, 2024.

Equal Opportunity Statement: Unacademy is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We celebrate diversity and strive to create an environment where every individual feels valued and respected. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.