Customer Service Assistant - Remote Work

Job Description:

Snapdeal is seeking a Customer Service Assistant to join our remote team in Chennai, Tamil Nadu, IN. This part-time position is perfect for entry-level candidates with at least 1 year of experience in customer service.

Responsibilities: 1. Respond to customer inquiries via phone, email, and chat in a timely and professional manner. 2. Resolve customer complaints and issues by investigating the root cause and providing appropriate solutions. 3. Maintain customer records and update information accurately in the database. 4. Collaborate with other departments to ensure customer satisfaction and resolve complex issues. 5. Handle escalated customer concerns and ensure they are addressed promptly.

Requirements: 1. Motivated individual who is willing to adapt to changing situations and environments. 2. Strong people management skills and ability to analyze customer feedback and data. 3. Excellent communication skills and ability to work independently in a remote setting. 4. Proficiency in using customer service software and Microsoft Office suite. 5. Prior experience in a customer service role is preferred.

Benefits: 1. Joining Bonus for successful candidates. 2. Training and professional development opportunities to enhance your skills. 3. Travel and spending expenses covered for work-related activities. 4. Opportunity to work in a supportive environment that encourages calculated risk-taking for innovation and progress.

Equal Opportunity Statement: Snapdeal is an equal opportunity employer and prohibits discrimination on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status in accordance with local and federal laws.

Deadline to Apply: 2024-05-02

If you meet the requirements and are ready to kickstart your career in customer service with Snapdeal, apply now to join our dynamic team of professionals working towards customer satisfaction and success.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.