Customer Service Manager - Remote Work

Job Description:

Reliance Industries Limited is seeking a dynamic and experienced Customer Service Manager to join our team in Chennai, Tamil Nadu. This is a part-time position with the opportunity to work remotely, offering flexibility and convenience for the right candidate. The ideal candidate will have a minimum of 7 years of experience in customer service management, with a proven track record of delivering exceptional customer support and satisfaction.

Responsibilities: 1. Manage a team of customer service representatives to ensure excellent service delivery. 2. Develop and implement customer service policies, procedures, and standards. 3. Handle escalated customer inquiries and complaints with professionalism and empathy. 4. Monitor customer service metrics and KPIs to identify areas for improvement and drive performance. 5. Collaborate with cross-functional teams to improve the overall customer experience. 6. Provide leadership and guidance to the customer service team, fostering a positive and productive work environment. 7. Stay up-to-date on industry trends and best practices in customer service management.

Requirements: 1. Bachelor's degree in Business Administration or related field preferred. 2. Proven experience in a customer service management role, with a minimum of 7 years of experience. 3. Excellent communication and interpersonal skills. 4. Ability to work independently and remotely with minimal supervision. 5. Strong organizational and time management skills. 6. Energetic and driven personality traits, with a focus on cooperation and creativity. 7. Experience working in a fast-paced environment with a strong customer focus.

Benefits: - Vision insurance - Parental leave - Disability insurance - Opportunities for unlimited personal and professional growth

Equal Opportunity Statement: Reliance Industries Limited is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Deadline to apply: May 11, 2024

If you meet the requirements and are looking for a challenging and rewarding opportunity in customer service management, we encourage you to apply for the Customer Service Manager position at Reliance Industries Limited today.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.