Customer Service Officer - Remote Work

Job Description:

Cleartrip is seeking a dedicated and energetic Customer Service Officer to join our remote team based in Delhi, IN. As a Customer Service Officer, you will be responsible for providing exceptional customer service to our clients through various communication channels, including phone, email, and live chat. This role is part-time, with an Associate level seniority and requires a minimum of 4 years of experience in a customer service or related role.

Responsibilities: - Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints - Maintain a high level of professionalism and customer service standards while assisting customers with their needs - Ensure customer satisfaction by providing timely and accurate information - Use critical thinking skills to analyze customer issues and provide effective solutions - Research and troubleshoot customer concerns to ensure a positive customer experience - Work collaboratively with other team members to meet customer service goals and objectives

Requirements: - Minimum of 4 years of experience in customer service or a related field - Energetic and dedicated personality traits - Strong communication skills and the ability to effectively interact with customers - Excellent critical thinking skills with the ability to problem solve efficiently - Research skills to gather information and provide accurate responses to customers - Ability to work independently in a remote setting and meet deadlines - Proficient in using customer service software and platforms

Benefits: - Retirement plan - Gym membership - Company equipment provided for remote work

Working Environment: At Cleartrip, we aim to inject a sense of joy and vibrancy into the work environment. We believe in fostering a positive and inclusive culture where every team member feels valued and supported.

Equal Opportunity Statement: Cleartrip is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to creating a diverse and inclusive workplace where all employees feel welcomed and valued for their unique perspectives and contributions.

Deadline to Apply: 2024-05-14

Join our team and embark on a rewarding career in customer service with Cleartrip. Apply today to be considered for this exciting opportunity!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.