Customer Service Representative - Remote Work

Job Description:

Dunzo, a leading delivery service company, is seeking a remote Customer Service Representative to join their team in Mumbai, Maharashtra. This part-time entry-level position is perfect for individuals with at least 1 year of experience in customer service roles.

Responsibilities: - Respond to customer inquiries via phone, email, and chat in a timely and professional manner - Resolve customer complaints and issues effectively and efficiently - Provide product information and assistance to customers - Process orders, cancellations, and refunds accurately - Maintain customer records and update databases as needed - Collaborate with other team members to ensure excellent customer service delivery

Requirements: - Confident and resourceful individual who can handle various customer service situations - Strong analytical skills to assess customer needs and provide appropriate solutions - Excellent presentation skills to communicate effectively with customers - 1 year of experience in a customer service role is preferred - Ability to work remotely and independently - Proficiency in using customer service software and tools

Benefits: - Joining Bonus for successful candidates - Free food provided during working hours - Profit sharing opportunities based on performance

Working Environment: - Build strong relationships with colleagues, clients, and partners - Collaborate with a diverse team from different backgrounds - Encouraging and supportive work culture

Equal Opportunity Statement: Dunzo is an equal opportunity employer and does not discriminate on the basis of race, gender, age, religion, sexual orientation, or disability. We welcome applications from all qualified individuals.

Deadline to Apply: Interested candidates should submit their applications by May 1, 2024. Don't miss out on this exciting opportunity to join a dynamic team at Dunzo!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.