Customer Service Representative - Remote Work

Job Description:

BigBasket is seeking a part-time Customer Service Representative to join our team on a remote basis in Kolkata, West Bengal, IN. This entry-level position is ideal for individuals with at least 1 year of experience in customer service. As a Customer Service Representative, you will play a crucial role in providing excellent customer service to our clients, resolving their inquiries and issues efficiently and effectively.

Responsibilities: 1. Handle incoming customer inquiries via phone, email, chat, and social media platforms. 2. Provide accurate information regarding products, services, and promotions. 3. Assist customers in placing orders, processing returns, and resolving billing issues. 4. Identify and escalate priority issues to the appropriate department. 5. Maintain a high level of professionalism and empathy when interacting with customers. 6. Follow up with customers to ensure their issues have been resolved to their satisfaction. 7. Collaborate with other team members to improve overall customer service processes.

Requirements: 1. Independent and resilient personality traits. 2. Strong planning and analysis skills. 3. Excellent communication skills, both written and verbal. 4. Ability to multitask and prioritize tasks effectively. 5. Proficiency in using customer service software and CRM tools. 6. High school diploma or equivalent. 7. Ability to work part-time hours on a flexible schedule.

Benefits: 1. Travel and spending expenses reimbursement. 2. Paid overtime opportunities. 3. Remote work flexibility. 4. Opportunities for unlimited personal and professional growth.

Equal Opportunity Statement: BigBasket is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to creating a diverse work environment where all employees are treated with respect and dignity.

Deadline to apply: 2024-05-06

Join BigBasket as a Customer Service Representative and be a part of a dynamic team that values your contributions and supports your career growth! Apply now to start your journey with us.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.