Customer Service Specialist - Remote Work

Job Description:

Apple India is looking for a dedicated and reliable Customer Service Specialist to join our team as a part-time remote worker in Kolkata, West Bengal, India. As an Entry Level Customer Service Specialist, you will be responsible for providing top-notch customer service to our clients. This role requires individuals with a passion for helping others, excellent communication skills, and the ability to work independently.

Responsibilities: 1. Respond to customer inquiries via phone, email, and chat in a timely and professional manner. 2. Assist customers with product information, account inquiries, order tracking, and issue resolution. 3. Research and troubleshoot customer problems to find appropriate solutions. 4. Utilize persuasion skills to upsell products and services to customers when appropriate. 5. Maintain accurate records of customer interactions and transactions. 6. Collaborate with other team members to ensure a seamless customer experience. 7. Strive to meet and exceed customer satisfaction goals.

Requirements: 1. Strong dedication to providing exceptional customer service. 2. Excellent communication and interpersonal skills. 3. Ability to work independently and prioritize tasks effectively. 4. Proficient in using computer systems and software. 5. Willingness to learn and adapt to new technologies. 6. Ability to research and problem-solve effectively. 7. Experience in a customer service role is a plus but not required.

Personality Traits: Reliable, Dedicated Soft Skills: Research, Persuasion

Benefits: - Parental leave - Profit sharing - Dental insurance

Working Environment: At Apple India, we strive for a harmonious workplace where collaboration and respect prevail. We value diversity and inclusion in our team and aim to create a supportive environment for all employees.

Deadline to Apply: May 1, 2024

Equal Opportunity Statement: Apple India is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, or any other protected status. We are committed to providing a diverse and inclusive work environment for all employees.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.