Customer Service Specialist - Remote Work

Job Description:

PharmEasy is looking for an experienced Customer Service Specialist to join our team on a part-time basis with the opportunity to work remotely. As a Customer Service Specialist, you will be responsible for delivering exceptional customer service and support to our clients. You will serve as the primary point of contact for customers, addressing their inquiries, resolving any issues, and ensuring their overall satisfaction with our products and services.

Responsibilities: - Handle incoming customer inquiries through various channels such as phone, email, and chat - Provide accurate information about our products and services, pricing, and promotions - Process orders and returns, and assist with billing and payment issues - Resolve customer complaints and issues in a timely and professional manner - Collaborate with other departments to escalate and follow up on customer concerns - Keep detailed records of customer interactions and transactions - Stay up-to-date on product knowledge and industry trends to better assist customers - Meet and exceed individual and team performance goals

Requirements: - 4 years of experience in customer service or a related field - Confident and driven personality traits - Strong analytical and strategic planning skills - Excellent communication and interpersonal abilities - Ability to multitask and prioritize in a fast-paced environment - Proficiency in using CRM systems and other customer service software - High school diploma or equivalent; college degree preferred

Benefits: - Free food - Parental leave - Joining Bonus

Working Environment: At PharmEasy, we strive to pave the way for diversity and inclusivity, creating a culture of belonging where every team member feels valued and respected. We encourage collaboration, personal growth, and continuous learning to foster a positive work environment for all.

Equal Opportunity Statement: PharmEasy is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to building a diverse team and promoting a work environment where all employees can thrive regardless of race, gender, sexual orientation, disability, age, or any other characteristic. All qualified applicants will receive consideration for employment without regard to any characteristic protected by applicable laws.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.