Customer Service Specialist - Remote Work

We are looking for a passionate and adaptable Customer Service Specialist to join our team at Simplilearn, a leading online education company based in Delhi, India. This is a part-time remote work opportunity perfect for entry-level professionals with at least 1 year of experience in customer service or a related field.

As a Customer Service Specialist, your responsibilities will include:

- Providing exceptional customer support via phone, email, and chat - Resolving customer inquiries and issues in a timely and professional manner - Conducting research to provide accurate and helpful responses to customer questions - Managing customer relationships and ensuring customer satisfaction - Collaborating with other teams to escalate and resolve complex customer issues

To excel in this role, you should possess the following requirements:

- Strong communication skills and a customer-centric attitude - Ability to adapt to changing priorities and handle multiple tasks efficiently - Experience in people management and conflict resolution - Proficiency in using CRM software and customer service tools - Passion for helping others and a desire to learn and grow in a fast-paced environment

In addition to a competitive salary, Simplilearn offers visa sponsorship, life insurance, and opportunities for training and professional development. We are committed to promoting equality and fairness for all employees and creating a supportive working environment.

We are an equal opportunity employer and value diversity in our workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, disability, or any other protected status.

If you are ready to take your customer service career to the next level, apply now to join our team as a Customer Service Specialist at Simplilearn. The deadline to apply is May 15, 2024.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.