Customer Service Specialist - Remote Work

Job Description:

We are looking for a Customer Service Specialist to join our team at Flipkart. This is a remote work position based in Mumbai, Maharashtra, IN. As an Entry Level Customer Service Specialist, you will be responsible for providing exceptional customer service to our clients.

Responsibilities: - Respond to customer inquiries via phone, email, and live chat in a timely and professional manner - Resolve customer complaints and issues in a positive, efficient manner - Provide product information and assistance to customers - Process returns and exchanges according to company policies - Work closely with other team members to ensure customer satisfaction - Keep accurate records of customer interactions and transactions

Requirements: - Energetic and resourceful individual who can work independently - Strong communication skills, both written and verbal - Ability to research and problem solve effectively - No prior experience required, training will be provided - Must have a computer with reliable internet connection

Personality traits: Energetic, Resourceful Soft skills: Communication, Research

Benefits: - Joining Bonus - Parental leave - Retirement plan

Working environment: We thrive in an environment that embraces and navigates change seamlessly. Our team is dynamic, innovative, and driven to provide the best customer service possible.

Deadline to apply: 2024-07-04

Equal opportunity statement: Flipkart is an equal opportunity employer and welcomes all qualified applicants, regardless of race, religion, gender, sexual orientation, age, or disability. We are committed to creating a diverse and inclusive workplace where everyone feels valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.