Customer Success Associate - Remote Work

Job Description:

As a Customer Success Associate at Dell Technologies India, you will be responsible for ensuring the overall satisfaction and success of our customers. This role is a remote position based in Chennai, Tamil Nadu, IN. As an Associate level position, we are looking for someone with at least 2 years of experience in customer success or a related field.

Responsibilities: - Develop strong relationships with customers to understand their needs and concerns - Proactively reach out to customers to ensure they are getting the most out of our products and services - Provide training and support to customers to help them achieve their goals - Work closely with other teams, such as sales and product development, to address customer issues and feedback - Analyze customer data and feedback to identify trends and opportunities for improvement - Collaborate with the customer success team to develop and implement strategic plans for customer retention and growth

Requirements: - Passionate about customer success and helping others succeed - Hardworking and dedicated to achieving excellence in all aspects of the job - Strong strategic planning and problem-solving skills - Excellent communication and interpersonal skills - Ability to work independently and remotely - Familiarity with customer success tools and software - Bachelor's degree in a related field is preferred

Benefits: - Free accommodation for remote work - Vision insurance - Opportunities for training and professional development

Working Environment: At Dell Technologies India, we empower our employees to take ownership of their work and make impactful decisions. We value collaboration, diversity, and innovation, and provide a supportive and inclusive work environment.

Deadline to Apply: Interested candidates must submit their applications by May 25, 2024.

Equal Opportunity Statement: Dell Technologies India is an equal opportunity employer and is committed to promoting a diverse and inclusive workplace. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, or disability. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.