Customer Success Associate - Remote Work

As a Customer Success Associate at Zomato, you will be responsible for providing exceptional customer service and support to our clients while working remotely from Kolkata, West Bengal, India. This part-time entry-level position requires no prior experience, making it an excellent opportunity for individuals looking to kickstart their career in customer success.

Responsibilities: 1. Manage and respond to customer inquiries and issues via phone, email, and chat in a timely and professional manner. 2. Build and maintain strong relationships with customers to ensure customer satisfaction and retention. 3. Provide product demonstrations and training to customers on how to use our platform effectively. 4. Collaborate with cross-functional teams to address customer needs and improve overall customer experience. 5. Collect and analyze customer feedback to identify trends and recommend solutions for improvement. 6. Work closely with the sales team to upsell and cross-sell additional products and services to existing customers.

Requirements: 1. Dedication to providing excellent customer service and support. 2. Reliability in meeting deadlines and delivering on commitments. 3. Strong teamwork and people management skills. 4. Ability to work independently and adapt to a remote work environment. 5. Excellent communication and problem-solving skills. 6. Proficiency in using technology and learning new software quickly.

Benefits: 1. Free accommodation for remote work setup. 2. Vision insurance to support your health and well-being. 3. Gym membership to promote a healthy work-life balance.

Working Environment: At Zomato, we value continuous learning and adaptation to stay ahead in a rapidly changing world. As a Customer Success Associate, you will have the opportunity to grow and develop your skills while working in a dynamic and supportive team environment.

Deadline to Apply: Please submit your application by July 12, 2024, to be considered for this position.

Equal Opportunity Statement: Zomato is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to creating a diverse and inclusive work environment where all employees are treated with respect and dignity.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.