Customer Success Officer - Remote Work

Job Description:

InMobi is seeking a part-time Customer Success Officer to join our remote team in Delhi, India. As a Customer Success Officer, you will be responsible for cultivating strong relationships with our clients and ensuring their success with our products and services. This role requires a high level of resourcefulness, confidence, emotional intelligence, and cooperation to effectively communicate with clients and internal teams.

Responsibilities: - Serve as the main point of contact for clients, addressing inquiries and providing solutions to their problems - Develop a deep understanding of InMobi products and services to effectively assist clients in achieving their goals - Collaborate with internal teams to ensure timely delivery of services and resolution of client issues - Proactively monitor client satisfaction and identify areas for improvement to enhance the customer experience - Provide regular updates and reports to clients on their account status and performance metrics - Work closely with the sales team to identify opportunities for upselling and cross-selling to existing clients - Conduct regular check-ins with clients to gather feedback and insights to drive product improvements

Requirements: - Bachelor's degree in a related field - Minimum of 4 years of experience in a customer-facing role - Excellent communication skills and the ability to build strong relationships with clients - Resourceful and confident with the ability to problem-solve effectively - High level of emotional intelligence and cooperation to navigate complex client interactions - Proven track record of meeting and exceeding client expectations - Ability to work independently and manage priorities in a fast-paced environment

Benefits: - Free accommodation - Paid overtime - Dental insurance

Working Environment: At InMobi, we are a company that transcends borders, promoting collaboration on a global scale. You will have the opportunity to work with a diverse team and contribute to the success of clients around the world.

Deadline to Apply: May 11, 2024

Equal Opportunity Statement: InMobi is an equal opportunity employer and strives to create a diverse and inclusive workplace. We welcome applications from all qualified individuals regardless of race, gender, age, sexual orientation, disability, or religion.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.