Customer Success Officer - Remote Work

Job Description:

Larsen & Toubro is seeking a dynamic and customer-centric individual to join our team as a part-time Customer Success Officer. This position will be remote-based, allowing you the flexibility to work from anywhere in the Chennai, Tamil Nadu, IN area. As an Associate level role, we are looking for candidates with at least 2 years of experience in a customer-facing role.

Responsibilities: - Act as the main point of contact for customers, providing them with exceptional support and assistance - Build strong relationships with customers to ensure their satisfaction and retention - Proactively identify opportunities to upsell and cross-sell products or services - Collaborate with internal teams to address any customer issues or concerns in a timely manner - Analyze customer data and feedback to continuously improve the customer experience - Develop and implement customer success strategies to drive customer loyalty and referrals

Requirements: - Passionate about delivering outstanding customer service - Hardworking and dedicated to achieving customer satisfaction goals - Excellent problem-solving and critical thinking skills - Proven ability to manage multiple tasks and priorities effectively - Strong communication and interpersonal skills - Proficient in using CRM software and other customer success tools

Benefits: - Remote work flexibility - Travel & spending expenses covered - Disability insurance

Working Environment: At Larsen & Toubro, we believe in empowering our employees to thrive in their roles. We encourage autonomy and independence, trusting our team members to make sound decisions and deliver exceptional results.

Deadline to Apply: June 29, 2024

Equal Opportunity Statement: Larsen & Toubro is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or any other status protected by applicable law. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.