Customer Success Representative - Remote Work

Job Description:

Policybazaar is seeking a highly motivated and resourceful Customer Success Representative to join our team on a part-time basis, working remotely from Bangalore, Karnataka, IN. As an Associate Level Customer Success Representative, you will be responsible for building strong relationships with clients and ensuring their success with our products and services.

Responsibilities: - Proactively engage with customers to understand their needs and provide solutions to ensure their success. - Conduct product demonstrations and trainings for clients to maximize their use of our services. - Serve as the primary point of contact for customer inquiries and issue resolution. - Collaborate with internal teams to advocate for customer needs and drive product improvements. - Monitor customer health metrics and take proactive steps to prevent churn. - Provide feedback on customer trends and insights to inform business decisions.

Requirements: - Minimum of 3 years of experience in a customer-facing role. - Strong communication, interpersonal, and problem-solving skills. - Strategic planning abilities and adaptability to changing work environments. - Resourcefulness and motivation to drive customer success. - Bachelor's degree in a related field is preferred.

Benefits: - Visa sponsorship for eligible candidates. - Gym membership to promote a healthy work-life balance. - Relocation allowance for remote workers. - Competitive salary and opportunity for growth within the company.

Equal Opportunity Statement: Policybazaar is an equal opportunity employer and is committed to creating a diverse and inclusive work environment. We welcome applicants from all backgrounds and encourage individuals with disabilities to apply.

Deadline to apply: 2024-06-12

Join Policybazaar and help us deliver exceptional customer service and success while enjoying the flexibility of remote work. Apply now to be a part of our growing team!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.