Customer Success Specialist - Remote Work

Job Description: Hero MotoCorp is looking for a part-time Customer Success Specialist to join our team in Chennai, Tamil Nadu. As a remote worker, you will be responsible for ensuring the success and satisfaction of our customers by providing exceptional service and support.

Responsibilities: 1. Respond to customer inquiries and issues via email, phone, and chat in a timely and professional manner. 2. Proactively reach out to customers to ensure their satisfaction and address any concerns they may have. 3. Collaborate with internal teams to resolve customer issues and improve overall customer experience. 4. Maintain accurate records of customer interactions and transactions. 5. Identify opportunities to upsell or cross-sell products and services to customers. 6. Stay up-to-date on product knowledge and industry trends to better assist customers. 7. Assist with special projects and initiatives as needed.

Requirements: 1. 1 year of experience in customer service or a related field. 2. Excellent written and verbal communication skills. 3. Proven ability to multitask and prioritize in a fast-paced environment. 4. Reliable and energetic attitude with a strong desire to help customers. 5. Adaptability and problem-solving skills to handle various customer scenarios. 6. Ability to work independently and remotely with minimal supervision. 7. Proficiency in Microsoft Office and CRM software. 8. Bachelor's degree in business, communication, or a related field is preferred.

Benefits: 1. Paid Time Off (PTO) for part-time employees 2. Visa sponsorship for eligible candidates 3. Free accommodation for remote workers 4. Opportunities for career growth and development within the company

Working Environment: At Hero MotoCorp, we believe in harnessing technology to drive innovation and efficiency. As a Customer Success Specialist, you will join a dynamic and collaborative team that values teamwork, communication, and continuous learning.

Deadline to Apply: Please submit your application by April 17, 2024, to be considered for this position.

Equal Opportunity Statement: Hero MotoCorp is an equal opportunity employer and is committed to creating a diverse and inclusive workplace for all employees. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, marital status, national origin, or disability. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.