Customer Support Associate - Remote Work

Zomato is seeking a dedicated and adaptable Customer Support Associate to join our team. This position is fully remote and part-time, located in Chennai, Tamil Nadu, India. As an Entry Level position, no prior experience is required, making it perfect for those looking to start their career in customer support.

Responsibilities: 1. Provide exceptional customer service via email, chat, and phone interactions. 2. Resolve customer inquiries and issues in a timely and professional manner. 3. Collaborate with cross-functional teams to escalate and resolve more complex customer concerns. 4. Accurately document customer interactions and provide feedback to improve processes. 5. Stay up-to-date on product and service knowledge to better assist customers. 6. Demonstrate strong time management skills to prioritize and handle multiple tasks simultaneously.

Requirements: 1. Ability to work part-time hours remotely. 2. Excellent communication skills, both written and verbal. 3. Strong decision-making skills and the ability to work independently. 4. A positive attitude and a willingness to learn and grow in a fast-paced environment. 5. Comfortable using technology and troubleshooting basic technical issues. 6. Time management skills to balance customer inquiries efficiently.

Personality Traits: - Dedicated: Committed to providing outstanding customer support. - Adaptable: Able to adjust and thrive in a constantly changing environment.

Soft Skills: - Time management: Effectively prioritize tasks to meet customer needs. - Decision-making: Make informed decisions to resolve customer concerns.

Benefits: - Training and professional development opportunities to enhance your skills. - Free food provided during working hours to keep you energized. - Travel and spending expenses covered for work-related needs.

Working Environment: At Zomato, we embrace diversity and strive to create an inclusive culture that values and respects all perspectives. We believe that a diverse team leads to better ideas and innovation.

Deadline to apply: May 1, 2024

Equal Opportunity Statement: Zomato is an equal opportunity employer and is committed to creating a diverse and inclusive work environment. We welcome and encourage applications from all qualified individuals regardless of race, religion, gender, sexual orientation, age, or disability.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.