Customer Support Officer - Remote Work

Job description:

Snapdeal is looking for a Customer Support Officer to join our team on a part-time remote basis. As a Customer Support Officer, you will be responsible for providing exceptional customer service to our clients, resolving their issues and inquiries in a timely and efficient manner.

Responsibilities: - Responding to customer queries via phone, email, and chat - Providing information about products and services - Resolving customer complaints and issues - Handling customer returns and exchanges - Ensuring customer satisfaction and retention - Collaborating with other departments to resolve customer issues - Maintaining accurate records of customer interactions

Requirements: - 1 year of experience in customer support or a related field - Excellent communication skills - Ability to work independently and in a team - Strong problem-solving skills - Adaptable and passionate about providing excellent customer service - Project management and cooperation skills - Ability to work remotely and manage time effectively

Benefits: - Retirement plan - Paid Time Off (PTO) - Travel opportunities

Working environment: At Snapdeal, we offer a dynamic workplace that values teamwork, fostering innovation, and shared success. We believe in creating an inclusive environment where employees can grow and thrive.

Equal opportunity statement: Snapdeal is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome and encourage applications from all qualified individuals, regardless of race, ethnicity, gender, sexual orientation, age, disability, or religion.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.