Customer Support Officer - Remote Work

Job Description:

HCL Technologies is seeking a dedicated and resilient Customer Support Officer to join our team in a remote work position based in Kolkata, West Bengal, India. As a Customer Support Officer, you will be responsible for providing excellent customer service and support to our clients.

Responsibilities: - Responding promptly to customer inquiries via phone, email, or chat - Handling and resolving customer complaints in a professional and timely manner - Identifying and escalating priority issues to the appropriate team members - Providing product and service information to customers - Maintaining a high level of customer satisfaction and retention - Keeping accurate records of customer interactions and transactions - Following communication procedures, guidelines, and policies - Participating in ongoing training and professional development activities

Requirements: - Minimum of 2 years of experience in customer support or a related field - Excellent communication skills, both written and verbal - Strong critical thinking and problem-solving abilities - Ability to plan and prioritize tasks effectively - Proven track record of delivering exceptional customer service - Proficiency in using customer service software and CRM systems - High school diploma or equivalent required

Personality Traits: - Dedicated - Resilient

Soft Skills: - Critical thinking - Planning

Benefits: - Travel and spending expenses covered - Free food provided during work hours - Training and professional development opportunities

Working Environment: At HCL Technologies, we encourage a culture of ongoing learning and development for personal and professional growth. Our remote work positions offer a flexible and supportive environment for employees to thrive.

Equal Opportunity Statement: HCL Technologies is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or any other protected status. All qualified applicants will receive consideration for employment without regard to any characteristic protected by applicable laws.

Deadline to Apply: July 4, 2024

Please note that this is a part-time associate level position with the opportunity for growth within the organization. If you meet the requirements and possess the necessary skills, we invite you to apply to join our dynamic team at HCL Technologies.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.