Customer Support Representative - Remote Work

Job Description:

Razorpay, a leading payment solutions company, is currently seeking a part-time Customer Support Representative to join our team in Chennai, Tamil Nadu. As a remote worker, you will be responsible for providing exceptional customer service to our clients, handling inquiries, resolving issues, and ensuring customer satisfaction.

Responsibilities: - Respond to customer inquiries via phone, email, and chat in a timely and professional manner - Identify and assess customers' needs to achieve satisfaction - Build sustainable relationships and trust with customers through open and interactive communication - Provide accurate, valid, and complete information by using the right resources and tools - Resolve customer complaints quickly and efficiently - Keep records of customer interactions, transactions, and feedback - Follow communication procedures, guidelines, and policies - Work collaboratively with the team to achieve customer satisfaction goals - Maintain a positive, empathetic, and professional attitude towards customers at all times

Requirements: - Minimum of 2 years of customer service experience - Excellent communication skills, both written and verbal - Ability to work effectively in a remote setting - Resilient and energetic personality traits - Strong soft skills in innovation and leadership - Ability to multitask, prioritize, and manage time effectively - Proficiency in Microsoft Office and CRM software - Bachelor's degree in a related field preferred

Benefits: - Paid overtime - Joining Bonus - Travel & spending expenses

Working Environment: At Razorpay, we believe in pursuing excellence in every endeavor, setting a high standard for achievement. As a Customer Support Representative, you will be expected to embody this value in your work and interactions with clients.

Equal Opportunity Statement: Razorpay is an equal opportunity employer and is committed to creating a diverse and inclusive work environment for all employees. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other characteristic protected by law.

Do you have what it takes to join our team of dedicated professionals? Apply now before the deadline on May 11, 2024.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.