Customer Support Specialist - Remote Work

Job Description:

Swiggy is seeking a detail-oriented and energetic Customer Support Specialist to join our team on a part-time remote basis. As a Customer Support Specialist, you will be responsible for providing exceptional customer service to our users in Chennai, Tamil Nadu. The ideal candidate will have at least 1 year of experience in a customer support role and possess a high level of emotional intelligence to effectively manage customer interactions.

Responsibilities: - Respond to customer inquiries via phone, email, and chat in a timely and professional manner - Identify and escalate priority issues to the appropriate team members - Assist customers with order tracking, account issues, and general inquiries - Provide product recommendations and assistance with navigating the Swiggy platform - Monitor customer feedback and communicate insights to the relevant departments - Collaborate with the operations team to ensure seamless order fulfillment and delivery

Requirements: - 1+ years of experience in a customer support role - Energetic and independent personality traits - Strong emotional intelligence and people management skills - Excellent communication and problem-solving abilities - Proficiency with CRM systems and Microsoft Office Suite - Ability to work remotely and independently - Must be based in Chennai, Tamil Nadu

Benefits: - Medical coverage - Parental leave - Life insurance

Working Environment: At Swiggy, we empower our employees to take ownership and make impactful decisions. You will have the opportunity to work in a dynamic and collaborative environment that values creativity and innovation.

Equal Opportunity Statement: Swiggy is an equal opportunity employer and does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. All qualified individuals are encouraged to apply.

Deadline to apply: 2024-05-01

Join Swiggy's team and help us deliver exceptional customer support to our users in Chennai, Tamil Nadu!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.