Live Chat Assistant - Remote Work

Job Description:

We are looking for a dedicated and hardworking Live Chat Assistant to join our team at Zoho Corporation. This is a remote work position based in Delhi, India, and is part-time with an associate level seniority level.

Responsibilities: 1. Provide real-time assistance to customers through live chat support. 2. Address customer inquiries, concerns, and complaints in a professional and efficient manner. 3. Assist customers in navigating our products and services. 4. Collaborate with other team members to ensure a seamless customer experience. 5. Utilize creativity and people management skills to offer personalized solutions to customers. 6. Maintain accurate records of customer interactions and transactions. 7. Work closely with the sales and marketing teams to drive customer engagement and retention. 8. Stay up-to-date on product knowledge to effectively assist customers.

Requirements: 1. Minimum of 2 years of experience in customer service or related field. 2. Excellent written and verbal communication skills. 3. Ability to work independently and as part of a team. 4. Strong problem-solving skills and attention to detail. 5. Creativity and people management skills. 6. Ability to work in a fast-paced environment and handle multiple tasks simultaneously. 7. Proficiency in using live chat software and other customer service tools. 8. High school diploma or equivalent required.

Benefits: 1. Retirement plan. 2. Parental leave. 3. Travel & spending expenses.

Working Environment: At Zoho Corporation, we encourage a spirit of exploration and taking calculated risks for growth. Our team values collaboration, innovation, and continuous learning. You will have the opportunity to work with a dynamic and diverse team in a supportive and inclusive environment.

Equal Opportunity Statement: Zoho Corporation is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability. All qualified candidates are encouraged to apply.

Deadline to apply: May 25, 2024

Note: This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. It is not an exhaustive list of responsibilities, duties, and skills required.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.