Account Support Assistant

Job Description:

Nykaa, a leading beauty and wellness e-commerce platform, is seeking a part-time Account Support Assistant to join our team in Delhi, India. As an Associate Level position, we are looking for someone with at least 3 years of experience in a similar role. The ideal candidate will be passionate about the beauty and wellness industry and adaptable to a fast-paced work environment.

Responsibilities: - Provide support to key accounts, assisting with inquiries, order processing, and issue resolution - Conduct research on market trends, competitor activity, and customer preferences to assist in account management - Communicate effectively with internal teams and external partners to ensure smooth operations and customer satisfaction - Assist in creating reports and analyzing data to identify opportunities for growth and improvement - Collaborate with the sales team to develop strategies for account retention and expansion

Requirements: - 3+ years of experience in account management or customer support - Strong research and communication skills - Passion for the beauty and wellness industry - Ability to adapt to changing priorities and work effectively in a team environment

Benefits: - Travel and spending expenses covered - Paid Time Off (PTO) - Paid sick leave

Working Environment: At Nykaa, we encourage curiosity and questioning to fuel innovation and growth. Our team values collaboration, creativity, and a commitment to excellence. As an Account Support Assistant, you will have the opportunity to learn and grow within a dynamic and exciting industry.

Equal Opportunity Statement: Nykaa is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.