Account Support Associate

Job Description:

Freshworks is seeking a dynamic and motivated Account Support Associate to join our team in Delhi, IN. As a part-time Associate Level position, the Account Support Associate will be responsible for providing exceptional support to our clients, ensuring their satisfaction and success with our products and services. The ideal candidate will have at least 4 years of experience in a similar role and possess a strong ability to work independently and as part of a team.

Responsibilities: 1. Provide timely and effective support to clients via phone, email, and chat. 2. Troubleshoot issues and provide solutions to inquiries related to products and services. 3. Assist clients with onboarding, training, and implementation of Freshworks products. 4. Collaborate with the sales and customer success teams to ensure client retention and satisfaction. 5. Maintain accurate and detailed records of client interactions and resolutions. 6. Participate in team meetings and training sessions to stay current on product updates and best practices. 7. Contribute to the development of support resources and documentation to assist clients in self-service.

Requirements: 1. 4+ years of experience in a customer support or account management role. 2. Motivated and resourceful individual with a strong customer service orientation. 3. Excellent communication skills and ability to effectively interact with clients. 4. Strategic planning abilities and strong teamwork skills. 5. Ability to work independently and manage multiple tasks simultaneously. 6. Knowledge of CRM systems and proficiency with Microsoft Office Suite. 7. Bachelor's degree in Business Administration or a related field preferred.

Benefits: - Travel and spending expenses covered - Medical coverage - Free accommodation

Working Environment: At Freshworks, we are committed to paving the way for diversity and inclusivity, creating a culture of belonging where every individual is valued and respected. Our team members come from diverse backgrounds and bring unique perspectives to the table, fostering a collaborative and inclusive work environment where everyone can thrive.

Deadline to Apply: June 26, 2024

Equal Opportunity Statement: Freshworks is an equal opportunity employer and is committed to providing an inclusive and diverse work environment. We welcome individuals of all backgrounds and do not discriminate on the basis of race, gender, sexual orientation, age, religion, or disability.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.