Account Support Associate

Job Description:

Cleartrip is seeking a dedicated and passionate Account Support Associate to join our team in Bangalore, Karnataka, India. As an Associate Level position, the Account Support Associate will be responsible for providing exceptional support to our clients and ensuring their needs are met in a timely and efficient manner.

Responsibilities: 1. Serve as the primary point of contact for client inquiries and issues related to their accounts. 2. Work closely with clients to understand their needs and provide solutions that meet their requirements. 3. Collaborate with internal teams to resolve any client concerns and ensure a high level of customer satisfaction. 4. Maintain accurate and up-to-date records of client interactions and communications. 5. Identify opportunities to upsell or cross-sell products and services to existing clients. 6. Assist in the onboarding process for new clients, ensuring a smooth transition and positive experience.

Requirements: 1. 4 years of experience in a customer support or account management role. 2. Strong emotional intelligence and communication skills. 3. Ability to work well under pressure and handle multiple tasks simultaneously. 4. Proficiency in using CRM software and other client management tools. 5. Excellent organizational skills and attention to detail. 6. Bachelor's degree in business administration or a related field. 7. Excellent problem-solving skills and a proactive approach to addressing client needs.

Benefits: 1. Profit-sharing opportunities for top performers. 2. Travel opportunities for team-building and training purposes. 3. Visa sponsorship for international travel, if required. 4. A work environment that promotes work-life balance and employee well-being.

Equal Opportunity Statement: Cleartrip is an equal opportunity employer and is committed to providing a diverse and inclusive work environment for all employees. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status. All qualified individuals are encouraged to apply.

Deadline to apply: June 29, 2024

If you meet the requirements and believe you would be a great fit for the Account Support Associate position at Cleartrip, we encourage you to submit your application before the deadline. We look forward to reviewing your qualifications and potentially welcoming you to our team.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.