Account Support Manager

Job Description:

We are looking for a skilled Account Support Manager to join our team at upGrad in Kolkata, West Bengal. As a part-time Account Support Manager at a mid-to-senior level, you will be responsible for managing client accounts and providing support to ensure the success of our business relationships.

Responsibilities: - Manage and maintain relationships with assigned key accounts - Understand client needs and objectives to provide tailored support and solutions - Ensure timely delivery of services and products to meet client expectations - Collaborate with internal teams to address client issues and concerns effectively - Analyze account performance and provide insights to improve client satisfaction and retention - Conduct research and analysis to identify opportunities for account growth - Develop and implement account management strategies to drive revenue and profitability - Communicate with clients regularly to update them on account status and discuss future opportunities - Prepare and present reports on account performance and growth to senior management

Requirements: - Bachelor's degree in Business Administration or related field - 7 years of experience in account management or customer support - Proven track record of managing key accounts and exceeding sales targets - Strong communication and interpersonal skills - Driven and confident personality traits - Proficiency in analysis and research soft skills - Ability to work independently and prioritize tasks effectively

Benefits: - Free accommodation - Travel and spending expenses covered - Paid sick leave - Opportunity to work in a harmonious workplace focused on collaboration and respect

Deadline to apply: June 21, 2024

Equal Opportunity Statement: upGrad is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, or disability. All qualified candidates are encouraged to apply.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.