Account Support Manager

Job Description:

Simplilearn is seeking a part-time Account Support Manager to join our team in Mumbai, Maharashtra. As a mid-to-senior level professional with at least 8 years of experience, the Account Support Manager will play a crucial role in managing and supporting key accounts to drive customer satisfaction and retention.

Responsibilities: - Develop strong relationships with key accounts to understand their needs and provide bespoke support - Serve as the main point of contact for client inquiries, issues, and escalations - Collaborate with internal teams to ensure timely and effective resolution of client issues - Monitor customer accounts to identify opportunities for upselling and cross-selling - Develop account plans and provide regular updates to management on account performance - Proactively address any potential challenges or roadblocks to customer satisfaction

Requirements: - Bachelor's degree in Business Administration or a related field - 8+ years of experience in account management or a similar role - Strong communication and interpersonal skills - Ability to adapt to changing priorities and work in a fast-paced environment - Passion for customer service and relationship building - Excellent attention to detail and strong planning skills

Personality traits: adaptable, passionate

Soft skills: attention to detail, planning

Benefits: - Retirement plan - Paid overtime - Relocation allowance

Working environment: At Simplilearn, we thrive in an environment that embraces and navigates change seamlessly. We are looking for individuals who are excited to be part of a dynamic and innovative team.

Deadline to apply: July 5, 2024

Equal opportunity statement: Simplilearn is an equal opportunity employer and welcomes applications from all qualified individuals, regardless of race, gender, age, religion, or any other protected status. We are committed to creating a diverse and inclusive workplace where everyone feels valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.