Account Support Officer

Job Description:

Delhivery is seeking a part-time Account Support Officer to join our team in Delhi, IN. As an Associate Level position, the Account Support Officer will be responsible for providing exceptional support to our clients and ensuring their needs are met in a timely and efficient manner.

Responsibilities: 1. Manage and maintain client accounts, ensuring accurate and up-to-date information at all times. 2. Act as the primary point of contact for clients, handling inquiries and resolving issues in a professional and timely manner. 3. Collaborate with internal teams to coordinate client requests and ensure seamless communication. 4. Assist in the preparation of reports and data analysis for client meetings and presentations. 5. Proactively identify opportunities to improve client satisfaction and retention. 6. Provide support to the sales team in identifying and pursuing opportunities for account growth. 7. Participate in training and professional development opportunities to enhance skills and knowledge.

Requirements: 1. 3 years of experience in a similar role, preferably in a client-facing environment. 2. Resilient and passionate individual with a strong attention to detail. 3. Demonstrated leadership skills and ability to work effectively in a team. 4. Excellent communication and interpersonal skills. 5. Proficient in Microsoft Office suite and CRM systems. 6. Ability to multitask and prioritize workload effectively.

Benefits: - Training & professional development opportunities to enhance skills and knowledge. - Employee discounts on company products and services. - Company transportation for commuting to and from work.

Working Environment: Join a company that transcends borders, promoting collaboration on a global scale. At Delhivery, we believe in fostering a diverse and inclusive work environment where every team member has the opportunity to succeed and grow.

Equal Opportunity Statement: Delhivery is an equal opportunity employer and is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Delhivery complies with applicable state and local laws governing nondiscrimination in employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.