Account Support Specialist - Work from home

Job Description:

As an Account Support Specialist at Urban Company, you will be responsible for providing exceptional support to our customers while working from the comfort of your own home. You will play a key role in ensuring customer satisfaction and building long-lasting relationships with our clients.

Responsibilities: - Responding to customer inquiries via phone, email, and chat in a timely and professional manner - Resolving customer issues and escalating when necessary - Providing product information and assistance to customers - Maintaining accurate customer records and updating information as needed - Collaborating with other team members to improve processes and customer support strategies - Providing feedback to management on customer trends and issues - Contributing to a positive and supportive team environment

Requirements: - 4 years of experience in customer service or account support - Resourceful and driven personality traits - Strong soft skills in creativity and innovation - Excellent communication skills and a customer-centric approach - Ability to work independently and remotely - Proficient in using CRM software and other customer service tools - High school diploma or equivalent required, Bachelor's degree preferred

Benefits: - Profit sharing opportunities - Paid Time Off (PTO) - Training and professional development opportunities - Competitive salary and incentives

Working Environment: At Urban Company, we focus on exceeding customer expectations and delivering delight with every interaction. You will be part of a dynamic and supportive team that values collaboration and innovation.

Deadline to apply: June 7, 2024

Equal Opportunity Statement: Urban Company is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, color, religion, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.