Remote Call Center Assistant

Job Description:

Infosys is seeking a Remote Call Center Assistant to join our team in Mumbai, Maharashtra. This is a part-time position at an entry-level, perfect for energetic and resilient individuals who possess creativity and project management skills.

Responsibilities: - Answering incoming calls from customers and assisting them with their inquiries or concerns - Making outbound calls to follow up on customer issues or provide information - Utilizing company systems and software to accurately record customer information and interactions - Handling customer complaints or escalations in a professional and courteous manner - Collaborating with team members and supervisors to improve call center processes and customer satisfaction - Adhering to company policies and procedures at all times - Meeting performance targets and KPIs set by the company

Requirements: - High school diploma or equivalent - Strong communication skills, both verbal and written - Ability to work in a fast-paced environment and handle multiple tasks simultaneously - Proficiency in MS Office and basic computer skills - Availability to work flexible hours, including evenings and weekends - Must have a dedicated workspace with a reliable internet connection - Previous customer service experience is a plus, but not required

Benefits: - Company-provided equipment for remote work - Paid Time Off (PTO) for part-time employees - Life insurance coverage - Opportunity to work in an environmentally conscious and sustainable organization

Equal Opportunity Statement: Infosys is an equal opportunity employer and is committed to providing equal employment opportunities to all qualified individuals without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or any other status protected by applicable law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.