Call Center Assistant

Job Description:

Hero MotoCorp is currently seeking a motivated and resilient Call Center Assistant to join our team in Chennai, Tamil Nadu. As an Associate Level employee, you will play a crucial role in providing exceptional customer service to our clients. This part-time position requires 2 years of experience in a similar role.

Responsibilities: 1. Answer incoming calls from customers and provide assistance with their inquiries or concerns. 2. Make outbound calls to follow up on customer inquiries, resolve issues, or conduct surveys as needed. 3. Maintain a high level of professionalism and customer service at all times. 4. Utilize project management skills to prioritize and complete tasks efficiently. 5. Conduct research to gather information and provide accurate answers to customer questions. 6. Collaborate with team members to ensure a seamless customer experience. 7. Meet and exceed set goals for customer service metrics, such as call resolution time and customer satisfaction ratings.

Requirements: 1. 2 years of experience in a call center or customer service role. 2. Motivated individual with excellent communication skills. 3. Resilient attitude with the ability to handle difficult customers or challenging situations. 4. Strong project management skills to prioritize tasks effectively. 5. Proficient in conducting research to find information quickly and accurately.

Benefits: 1. Paid overtime for additional hours worked. 2. Company transportation provided for convenience. 3. Disability insurance coverage for peace of mind.

Working Environment: At Hero MotoCorp, we prioritize employee well-being through health and wellness initiatives. We believe in creating a positive and supportive work environment where our employees can thrive and grow.

Deadline to Apply: June 1, 2024

Equal Opportunity Statement: Hero MotoCorp is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other characteristic protected by law. All qualified candidates are encouraged to apply.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.