Remote Call Center Associate

Job Description:

Policybazaar is seeking a dedicated and independent Remote Call Center Associate to join our team in Mumbai, Maharashtra, IN. This is a part-time position at the Associate level with a minimum of 4 years of experience in a call center or customer service role.

Responsibilities: 1. Handle inbound and outbound calls from customers regarding insurance policies. 2. Provide accurate information and assistance to customers with their insurance queries. 3. Document all customer interactions and maintain detailed records. 4. Follow up with customers to ensure satisfaction and resolve any issues. 5. Meet or exceed daily call quotas and quality assurance metrics. 6. Collaborate with team members and supervisors to improve customer service processes. 7. Stay up to date on industry trends and changes in insurance policies.

Requirements: 1. High school diploma or equivalent. 2. 4+ years of experience in a call center or customer service role. 3. Excellent communication and presentation skills. 4. Strong adaptability to different customer needs and situations. 5. Ability to work independently and prioritize tasks effectively. 6. Proficiency with call center software and Microsoft Office suite. 7. Dedicated to providing exceptional customer service.

Personality Traits: 1. Independent 2. Dedicated

Soft Skills: 1. Adaptability 2. Presentation

Benefits: 1. Dental insurance 2. Remote work flexibility 3. Paid overtime

Working Environment: At Policybazaar, we strive for excellence and uphold high standards in all our endeavors. Our team is committed to providing top-notch service to our customers and creating a positive work environment for all employees.

Deadline to Apply: 2024-05-29

Equal Opportunity Statement: Policybazaar is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.