₹44,855 - 64,790 monthly
Number of Applicants
:000+
🔥 Urgent
✨ Immediate Start
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Job Description:
Dunzo is seeking a reliable and passionate Call Center Associate to join our team in Delhi, IN. As a part-time Associate Level employee, you will be responsible for providing exceptional customer service through phone interactions with clients.
Responsibilities: 1. Handle inbound and outbound calls in a professional and courteous manner. 2. Assist customers with inquiries, concerns, and issues related to Dunzo services. 3. Provide timely and accurate information to customers regarding products and services. 4. Resolve customer complaints and escalate issues as needed. 5. Document all interactions and maintain accurate records in the customer database. 6. Collaborate with other team members to improve processes and enhance the customer experience. 7. Meet and exceed performance targets and goals set by the company.
Requirements: 1. Minimum 3 years of experience in a call center or customer service role. 2. Excellent communication skills, both verbal and written. 3. Ability to work well under pressure and handle multiple tasks simultaneously. 4. Strong problem-solving skills and attention to detail. 5. Innovation and cooperation are essential soft skills for this role. 6. Must be reliable, passionate, and customer-focused. 7. Ability to work flexible hours, including evenings and weekends.
Benefits: 1. Company transportation provided for employees. 2. Joining bonus for new hires. 3. Gym membership for all employees to promote a healthy work-life balance.
Working Environment: At Dunzo, we prioritize quality in all aspects of our work, products, and services. Our team is committed to delivering exceptional customer service and fostering a positive work environment for all employees.
Equal Opportunity Statement: Dunzo is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, or disability. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.
Deadline to Apply: June 12, 2024.
If you meet the requirements and are passionate about providing exceptional customer service, we encourage you to apply for the Call Center Associate position at Dunzo in Delhi. Join our team and be a part of our innovative and cooperative work environment.
How to apply:
Apply on GrabJobs and you will be notified if shortlisted for the job.
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