Call Center Associate

Job Description:

Delhivery, a leading logistics company in Kolkata, West Bengal, is seeking energetic and hardworking individuals to join our team as Call Center Associates on a part-time basis. As an Entry Level position, no prior experience is required, making it an ideal opportunity for those looking to start their career in the customer service field.

Responsibilities: 1. Handle inbound and outbound calls to assist customers with inquiries, issues, and product information. 2. Provide exceptional customer service by actively listening to customers, identifying their needs, and resolving any concerns in a timely manner. 3. Utilize innovative problem-solving skills to address customer issues effectively. 4. Demonstrate strong persuasion skills to upsell products or services when appropriate. 5. Maintain accurate and detailed records of customer interactions in the company database. 6. Work collaboratively with team members to achieve individual and team goals. 7. Adhere to company policies and procedures to ensure consistent service delivery. 8. Continuously learn and adapt to changes in products and services to provide accurate information to customers.

Requirements: 1. Energetic and hardworking individuals who are passionate about delivering excellent customer service. 2. Strong communication skills, both verbal and written. 3. Ability to think critically and provide innovative solutions to customer problems. 4. Persuasion skills to effectively upsell products or services. 5. A high school diploma or equivalent. 6. Proficiency in basic computer skills and familiarity with customer service software. 7. Ability to work in a fast-paced environment and adapt to changing priorities. 8. Must be able to work a flexible schedule, including evenings and weekends.

Benefits: - Free food provided during work hours. - Travel opportunities to attend training sessions and company events. - Travel and spending expenses covered for work-related travel. - A flexible work environment that adapts to change with speed and efficiency.

Equal Opportunity Statement: Delhivery is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel welcomed and valued.

Deadline to apply: July 5, 2024

If you meet the requirements and are looking to kickstart your career in customer service, we encourage you to apply for the Call Center Associate position at Delhivery in Kolkata, West Bengal. Join our team and be part of a dynamic and rewarding work environment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.