Remote Call Center Manager

Job Description:

Nykaa is seeking a talented and experienced Remote Call Center Manager to join our team in Mumbai, Maharashtra. As a leading beauty and wellness e-commerce platform, Nykaa is dedicated to providing exceptional customer service to our clients, and we are looking for a confident and reliable individual to lead our call center operations.

Responsibilities: 1. Manage a team of remote call center agents, providing guidance, training, and support to ensure high-quality customer service. 2. Develop and implement call center policies and procedures to improve efficiency and customer satisfaction. 3. Monitor call center metrics and performance indicators to drive continuous improvement. 4. Handle escalated customer inquiries and complaints, resolving issues in a timely and professional manner. 5. Collaborate with other departments to ensure seamless communication and coordination of customer service efforts. 6. Utilize innovation and creativity to enhance the customer experience and drive customer loyalty. 7. Provide people management leadership, including performance evaluations, goal setting, and coaching.

Requirements: 1. Bachelor's degree in Business Administration or related field. 2. Minimum of 5 years of experience in call center management. 3. Strong leadership and communication skills. 4. Ability to work remotely and manage a team effectively. 5. Proficiency in customer relationship management software. 6. Previous experience in the beauty or retail industry is a plus. 7. Demonstrated innovation and a passion for delivering exceptional customer service.

Benefits: 1. Parental leave for eligible employees. 2. Visa sponsorship for qualified candidates. 3. Travel and spending expenses reimbursed for work-related activities. 4. Opportunity to participate in corporate social responsibility initiatives and give back to the community.

Equal Opportunity Statement: Nykaa is an equal opportunity employer and is committed to fostering an inclusive and diverse workplace. We welcome applications from all qualified individuals regardless of race, ethnicity, gender, age, religion, sexual orientation, or disability.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.